VISION / MISSION / OBJECTIVES
VISION
“A service-oriented, economically stable, environment-friendly agency, partnering with other institutions in providing adequate, safe, potable and affordable water supply to the people of San Jose and nearby communities.”
MISSION
We are committed to:
• Provide 24 hours quality service by the maximum use of resources;
• Improve operational systems, expand services within service area and nearby communities;
• Develop, protect and preserve watershed to sustain the availability of water supply;
• Strengthen linkages with other institutions through constant communication and information dissemination;
• Promote teamwork and instill work attitude towards productivity and client satisfaction.
OBJECTIVES
San Jose Water District was established to provide the residents of San Jose and nearby Municipality of sufficient supply of potable water, develop, protect and preserve the nature in connection with the development program of the Municipal Government for the benefit of the community.
STRATEGIC OBJECTIVES
a. Provide excellent water service and facilities.
b. Provide efficient and effective manpower.
c. Ensure efficient management of financial resources.
d. Preservation and rehabilitation of water shed resources
e. Building partnership and strengthening linkages with other agencies.
PERFORMANCE PLEDGE
We, the officials and employees of the San Jose Water District pledge to commit to:
ork even after office hours in order to deliver quality service by supplying adequate, safe, potable and affordable water to concessionaires;
ct promptly, efficiently and with integrity to service request of our clientele;
nsure the Public that all policies, rules and regulations of the District are in accordance with the existing laws;
espond to concessionaires’ complaints immediately with politeness and courtesy.
KEY RESULT AREAS
Water Safety and Accessibility.
‘Water’ is looked upon as a social and environmental resource. The term ‘right to water’ does not only refer to the rights of people but also to the needs of the environment. As a minimum, the quantity should be sufficient to meet ‘basic human needs’ in terms of drinking, bathing, cleaning, cooking and sanitation. Groundwater is relatively inexpensive, but it is limited in volume and irreplaceable if depleted. Maintaining a safe water supply means that river basins and groundwater are managed in their entirety.
Excellent service.
Excellent service is the process of consistently communicating to all customers – whether it is an internal customer or external customer – that they are valued, and that their satisfaction is paramount to the organization.
Community Participation.
Community participation is defined as a continuous two way process which involves promoting full public understanding of processes and mechanisms through which the community is involved in identifying environmental problems, developing action plans, implementing the best plan and monitoring the impact of such action.
Environmental Protection.
Environmental protection is a practice of making concrete actions in addressing environmental concerns on individual and organizational levels. Environment protection proposes to solve the existing and potential environment problems, harmonize the relationship between human beings and environment and ensure the sustainable development of the economy and society.
Sanitation Service.
Sanitation is a basic, as well as a long-standing, public health issue. It includes the proper disposal of human and industrial wastes and the protection of the water sources. Sanitation is directly related to water quality and water pollution which poses potential health risks. Water sources must be protected prior to consumption. By providing protection to the source, water is available without much treatment.
Resource management.
Resource management is the efficient and effective utilization of an organization’s resources when they are needed. Such resources may include material and human assets.
Infrastructure and Technology Development.
Infrastracture and technology are the vital underlying components in maintaining and sustaining the quality of services of any organization. Continuous development, improvement, and acquisition and upgrading of existing technology are vital in upholding excellent service.